Customer Service Standards

To fulfil customer service standards is imperative for all the employees of the ECO Group. We have specified uniform procedures to deal with and analyse any suggestions and complaints lodged by our clients. Our priority is to follow all the terms and conditions under the agreement to sell heat. If any heat supply standards have not been met, you may lodge your complaint in three ways:
  • In writing:to the company's address or by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.; all complaints are examined within 14 days from being received by the ECO Group,
  • By phone: we react as fast as possible, within 12 hours,
  • In person:at the headquarters of the ECO Group.

If any heat supply standards under the agreement to sell heat have not been met, we apply discounts individually for each client.

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